| 1. |
Do I have to go to main FEWA office to update my information ?
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| 2. |
How can I inquire about my bill ?
| A - |
Through our website, enter your 12 digit account number that is mentioned on your monthly consumption bill.
Bill Enquiry Service
Or via IVR : 600562222. |
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| 3. |
What are the available methods for paying my consumption bills ?
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| 4. |
What are the charges for payment through (Emirates post, Banks and credit cards) ?
| A - |
- Emirates post: DHS.2
- Banks: None.
- Credit cards: 1.7%
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| 5. |
If payment is effected through customer service office, emirates post or banks, will FEWA system update it immediately ?
| A - |
Yes, it is updated immediately. |
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| 6. |
How FEWA bills are delivered ?
| A - |
FEWA delivers the bill through :
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| 7. |
: What are subscription charges for SMS service ?
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| 8. |
How can I subscribe to SMS service ?
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| 9. |
I need an explanation about the bill contents ?
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| 10. |
What is the consumption Slabs system ?
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| 11. |
What are the documents required for water and electricity connection ?
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- Passport copy.
- Copy of Civil Registration ( UAE nationals).
- Building licence.
- Plot plan.
- NOC letter from municipality.
- House loads Card (form is available at FEWA offices and the electrician approved by FEWA).
- Drawings approved and signed by FEWA.
- House bill (the father or a rented house).
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| 12. |
What is the process of applying for water and electricity meter inspection ?
| A - |
Meter inspection application form are available at FEWA customer service office. |
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| 13. |
: What are the procedures for relocating the meter outside the house ?
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An application is to be submitted enclosed with the following :
Title deed _ house plan _ D. H 200 fees. |
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| 14. |
What are the procedures for closing account and obtaining release letter ?
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Customer should apply through the customer service office located in his/her region, to stop water and electricity supply and take the final readings of the meter, accordingly the release letter will be issued for the customer. |
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| 15. |
: Can I pay outside the UAE ?
| A - |
Yes, by transferring payment to the following bank accounts and sending receipt to FEWA fax number.
| 1 |
National Bank Of Dubai |
01-50265834 |
| 2 |
National Bank of Abu Dhabi |
450017915 |
| 3 |
Mashreq Bank |
03-93100057 |
| 4 |
RAKBANK |
00-12514249001 |
| 5 |
Emirates Islamic Bank |
00-19817919001 |
| 6 |
Dubai Islamic Bank |
00-1520737239601 |
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